Training Consultancy

Telephone Skills and Customer Care


Although sales people have a lot of options when it comes to ways to connect to their clients , including  e-mails, social media, and other web-based forms of making contact, the telephone remains one of the best ways to supplement marketing methods—and arguably can be the most effective way to reach your customer!

Participants will learn how to:

Increase their Phone etiquette and confidence
Key Telemarketing sales tips
Use the telephone as a sales tool
Ensure their calls are returned
Deliver effective telephone presentations
More confident when making sales over the phone